Perks & Benefits

Staff discount on CapeNature eco-tourism facilities

Paid 3 months maternity leave

Bursary Program

Division

Eco-tourism and Access

Business Unit

Tourism Operations

Minimum experience

Entry Level

Company primary industry

Environmental Services

Job functional area

Operations

Salary

R418 016 - R418 016 per annum

CapeNature seeks to employ a suitably qualified, experienced and customer-centric individual as the Tourism Officer, for a portfolio of reserves in the East (Garden Route) region. The ideal candidate should be highly organized with vast experience in the project management field. Hospitality experience coupled with a good understanding of building key partnerships, both internally and externally, is a key requirement for this role. The successful individual will work alongside a team, to drive optimal visitor satisfaction by ensuring efficient and consistent service delivery.

The portfolio of reserves includes World Heritage sites, comprising of Boosmansbos Wilderness Area, Grootvadersbosch Nature Reserve, Goukamma Nature Reserve including Groenvlei, Outeniqua, Geelkrans, Keurbooms and Robberg Nature Reserves. The compliment of reserves stretches from Heidelberg to afar as Plettenberg Bay.

The bouquet of tourism products covers self-catering cottages, overnight hiking huts, camping, day & overnight visitor conference / dormitory style venues, picnicking, communal recreational facilities, and a variety of day visitor activities such as hiking and fishing, to name a few.

The successful individual will be based at CapeNature’s regional office, located in George, Western Cape.

RESPONSIBILITIES:

• 
  Coordinate Tourism Operations, regionally

Input, champion, implement and project manage a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience within the East (Garden Route) regional reserves, in the Western Cape

• 
  Project Manage Key Programs and Maintenance

Input and project manage key programs, improvements, regular maintenance and drive the support required in Product Development across the reserves, all of which is underpinned by elements of innovation and green technology solutions

• 
  Building Internal & External Stakeholder Relationships

Build key relationships with internal and external stakeholders in order to execute on the overall strategic plans for the region, and to ensure that the regions’ tourism product is top of mind

• 
  Leading a High Performing Team

Develop, support, motivate and manage a team of high performing individuals within the region, to deliver successfully on the strategic operational plans

• 
  Delivering Service Excellence through Business Opportunities

Project manage the relationship, contract and in driving service excellence standards offered by concessionaire partnerships. In addition, identify and research new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Project / Business Management related qualification with at least (5) five years’ appropriate tourism/hospitality industry experience.
• At least 2 (two) years’ experience in managing a team
• A valid Code B drivers’ license, manual vehicle
• Demonstrate working knowledge of Microsoft Office Packages. RoomSeeker is advantageous but not a pre-requisite
• Demonstrate excellent communication, project coordination, budget management, time management and customer-focused skills required
• An energetic and self-motivated individual with a positive attitude
• Language proficiency in two (2) of the three (3) official languages of the Western Cape

RECOMMENDATIONS:

• Experience in an eco-tourism environment is preferred, but not a necessity.
• Demonstrate experience managing accommodation/tourism facilities.
• Background knowledge of nature-based tourism and conservation.