Staff discount on CapeNature eco-tourism facilities
Paid 3 months maternity leave
Eco-tourism and Access
Company primary industry
Job functional area
R418 016 - R418 016 per annum
CapeNature seeks to employ a suitably qualified, experienced and customer-centric individual as the Tourism Officer, for a portfolio of reserves in the East (Garden Route) region. The ideal candidate should be highly organized with vast experience in the project management field. Hospitality experience coupled with a good understanding of building key partnerships, both internally and externally, is a key requirement for this role. The successful individual will work alongside a team, to drive optimal visitor satisfaction by ensuring efficient and consistent service delivery.
The portfolio of reserves includes World Heritage sites, comprising of Boosmansbos Wilderness Area, Grootvadersbosch Nature Reserve, Goukamma Nature Reserve including Groenvlei, Outeniqua, Geelkrans, Keurbooms and Robberg Nature Reserves. The compliment of reserves stretches from Heidelberg to afar as Plettenberg Bay.
The bouquet of tourism products covers self-catering cottages, overnight hiking huts, camping, day & overnight visitor conference / dormitory style venues, picnicking, communal recreational facilities, and a variety of day visitor activities such as hiking and fishing, to name a few.
The successful individual will be based at CapeNature’s regional office, located in George, Western Cape.
Input, champion, implement and project manage a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience within the East (Garden Route) regional reserves, in the Western Cape
Input and project manage key programs, improvements, regular maintenance and drive the support required in Product Development across the reserves, all of which is underpinned by elements of innovation and green technology solutions
Build key relationships with internal and external stakeholders in order to execute on the overall strategic plans for the region, and to ensure that the regions’ tourism product is top of mind
Develop, support, motivate and manage a team of high performing individuals within the region, to deliver successfully on the strategic operational plans
Project manage the relationship, contract and in driving service excellence standards offered by concessionaire partnerships. In addition, identify and research new opportunities to grow the experience offering and facilities at reserve level.
Must have a minimum of 3/4 years' experience within a Management position within high-end fashion or hospitality industry.Must have good attention to detail.