JOB OVERVIEW
Career Area: Consumer & High Net Worth
Location: Port Edward, Kwazulu Natal, South Africa
Job Type: Full-Time Regular
Job ID: 63513
JOB PURPOSE
To lead the Branch with the objective of providing efficient customer service and achievement of sales targets.
To assess and understand the risks associated with telling transactions, handing of cheque books, MasterCard and ATM cards and maintain an effective system of controls to reduce exposure and thereby minimise risk.
To maintain a high level of integrity and ethical standards.
KEY RESPONSIBILITES
Customer service: Ensures that staff deals with customers efficiently and effectively. Ensures that there is a sufficient number staff in place to meet the fluctuating demands of customers by effectively interpreting and actioning. Ensures that all routine functions are adhered to according to laid down procedures.
Sales: Ensures that sales targets are met. Coaches the sales team on product knowledge and makes the most of cross-selling opportunities. Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams.
Tellers: Ensures that where required tellers’ balance specifications are completed correctly daily according to laid down procedures. Monitors cash trends and ensure cash holdings are within prescribed limits.
Risk and security management: Ensures that Tellers, ATM, Foreign exchange differences are reported according to laid down procedures. Ensures in conjunction with Local Market Quality Assurance team that finding sheets from Risk Assurance and Internal Audit has been responded to and irregularities attended to according to laid down procedures.
People management: Responsible for inspiring, motivating, leading and managing the team. Ensures the implementation of the leadership promise and employee engagement programme. Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
QUALIFICATIONS
First Degree, Business Commerce (FAIS qualification).
4 – 5 years’ branch banking experience, with exposure to all departments and overall customer service

The Standard Bank Group has implemented a Vaccination Policy for all roles which require the incumbent to work from the Standard Bank premises on a full-time or intermittent basis. Full vaccination against COVID-19 is therefore an inherent requirement of this role.
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