MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications

Industrial Relations Coordinator - DURBAN

CORE PURPOSE
To provide Employee Relations advisory service to management and to ensure adherence to employee relations policies, procedures and agreements.

CORE FUNCTIONS
• Assist line management in evaluating and achieving current and future Human Capital requirements for effective organisational performance
• Implement HR systems, record-keeping, procedures, metrics and reports in order to provide line management with relevant information relating to headcount and reporting structures
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and make recommendations for continuous improvement
• Advise management on the process and substantive aspects of disciplinary action for less serious misconduct.
• Charge documents and notice of enquiry to be issued to employees within the stipulated time periods
• IR Issues to be discussed and resolved, required paperwork completed
• Assist in the appointment of a Chairperson and Initiator in disciplinary enquiries;
• Provide disciplinary hearing outcome feedback to employees
• Organise, attend and keep records of meetings between management and employer representatives in cases of employee disputes and provide HR advice in preparation for CCMA hearings
• Assisting with obtaining and influencing settlement mandates for statutory conciliation and non-statutory mediation proceedings;
• Assisting or representing management in statutory conciliation/non statutory mediation/advisory arbitration proceedings;
• Liaising with the Legal Department with regards to the evaluation of disputes and disciplinary cases and determining to whom the dispute or pre-dismissal arbitration should be assigned, to present management’s case;
• Providing procedural advice for incapacity investigations and advising management on work adaptations and alternative work options;
• Ensure the probation process is conducted and implemented according
• Assist management with the poor performance process, and ensure the process is carried out
• Track contract renewals and inform departmental management before the contract expiry date.
• Renewal contracts are completed, issued to the employee and returned before one week of the contract expiry date
• Provide an effective and dedicated HR advisory service to employees and management through being the first-line HR contact for employees and/or managers in addressing people related issues
• Provide effective HR support and advice to employees and line management in relation to employee performance, ensuring line managers are familiar with and adhere to performance management & disciplinary policies and procedures, and ensuring that accurate performance data is recorded and available to facilitate effective decision-making
• Identify and/or respond to and resolve conflict between employees and/or management
• Ensure organisational compliance with relevant labour legislation
• Identify and propose solutions to issues relating to reward, remuneration & benefits in order to contribute to optimal employee engagement, retention and performance
• Gather and analyse relevant HR metrics and compile monthly HR related statistical reports in order to provide line management with accurate information to support decision-making
• Assist in the preparation for BEE Skills Report and Employment Equity reports
• Make optimal use of Human Capital Management (HCM)/ HR Information Systems (HRIS) in order to improve efficiency and effectiveness of the HR department in service delivery to line management
• Ensure confidentiality and security of all HR data in line with the POPI Act
• Conducting regular audits within the institution to ensure that contingency plans are correctly implemented and up to date
• Take charge of the Risk Assessment and ensure actions of action is tracked and completed
• Review all SLA’s for HR Service providers
• Assist the OD Consultant with the identification of issues relating to employee morale, organisational culture and organisational climate
• Self-Development – 45 minutes of weekly LinkedIn learning completed weekly

QUALIFICATIONS
• LLB, Industrial/Organisational Psychology or related field
• Honours LLB, Industrial/ Organisational Psychology
• Registration with the HPCSA as a Psychometrist
• Registration with the SABPP and/or IPM or other relevant professional body

EXPERIENCE
• Minimum of 3 years’ experience in Human Resources
• Experience working in the tertiary education sector

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
• Knowledge of all HR functions and best practices, including:
o Relevant labour legislation
o Knowledge and experience in the implementation of disciplinary procedures and handling of grievances
o Knowledge and experience in the implementation of performance management procedures
• Excellent verbal and written communication skills: must be able to read, analyse and interpret data at a junior managerial level of complexity
• Must demonstrate integrity, professionalism and high standards of ethics in dealing with sensitive and/or confidential information
• Good interpersonal skills including networking and building and maintaining relationships
• Persuading, influencing, negotiation and conflict-resolution skills
• Strong customer focus and drive to meet customer expectations
• Good planning, organising and attention to detail
• Computer literacy in MS Office especially Outlook, Word, Excel and PowerPoint
• Knowledge of, or the ability to quickly learn MANCOSA organisational policies and procedures, code of conduct and organisational values
• Competence in, or the ability to quickly learn the relevant HCM/ HR information systems
• Knowledge and experience in, or the ability to quickly learn the use VIP Sage payroll system

ADDITIONAL REQUIREMENTS:
• Driver’s License
• Willingness to work weekends and/or overtime when required