27th May 2022
Sector & Country Manager
Johannesburg, South Africa
Area Of Interest:
Sales & Marketing
( Karl.Rautenbach@rotork.com )
The Customer Service Manager (CSM) with responsibility for, the Leadership of all aspects of the Country Customer Service Operation. Work closely with the wider business and Back Office functions to ensure a fast and accurate flow of information that is essential in delivering exceptional levels of Customer Service.
Responsible for managing all elements of Customer Service including Inside Sales, Contracts and Project Management in order to provide a best in class Customer Experience (site sales operations and application engineering functions can be included in the role in certain locations). Set the Customer Service Strategy for the Region and be accountable for executing this via the Customer Service Team. Drive continuous improvement projects to constantly raise standards and find the most effective processes that help support our customer’s needs. Put Customer Satisfaction at the heart of everything the team does with the goal of making Rotork easy to do business with.
The Customer Service Manager is the business partner to the Country Manager who is the sales leader for the country. As customer Service Manager you will be directly involved and or provide support with regards to sales strategy and delivery, sales forecasting, channel management, market Sector value proposition Input, sales support leadership, people leadership, budget management, people pipeline and project oversight.
At least five years in a customer service/sales environment
Prior experience on ERP system “AX – Dynamics”
Technical background or qualification
The Successful Candidate Will Be Someone Who:
Excels in an environment of ambiguity and change, is highly adaptable and relishes the opportunity of this
Able to deal with people with different cultures throughout the region
Strong communication & interpersonal skills
Ability to operate with a high level of autonomy
High levels of self-motivation & resilience
Strong leadership qualities
Ability to solve complex problems and find solutions to business issues
Adapts departmental plans and priorities to address resource and operational challenges
Works independently, with guidance in only the most complex situations
Outstanding collaborative working across a variety of business units, challenging in a complex and matrixed business
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
To apply for this role, please submit your up to date CV.
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