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Client Service Representative in Cape Town, Western Cape
Client Service Representative
- About us, purpose, experience and qualifications
about us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort & skill. Build and maintain strong relationships with our internal and external stakeholdersexperience and qualifications
- Minimum Qualification : Grade12 or relevant tertiary qualification
- Experience : 2 -year Customer Care/ Call Centre environment experience
- Experience of dealing with high level customer queries in a Customer Care environment
- Person must not be an unrehabilitated insolvent
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additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. Please note: preference will be given to qualifying applicants from the greater CAPE TOWN arearesponsibilities
- Achieve net profit growth for business
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Provide accurate and reliable sales and service statistics
- Manage own development to increase own competencies
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